• Understand the concepts of patient safety and impact of patient safety events in healthcare facilities
• Understand the role of leadership in managing patient safety events
• Understand styles and methods of leadership that impact the quality and patient safety
• Understand how to interpret and use generic patient safety goals to prevent patient safety events
• Understand the principles and concepts of culture of safety, and how to perform an organizational assessment
• Develop competencies in using a four-step change management model to support improvement projects
• Describe the relationship between medical errors and patient safety events

1. Look-alike, sound-alike medication
2. Patient Identification
3. Communication during patient handovers
4. Peri-operative patient safety (performance of correct procedure at correct body site)
5. Control of concentrated electrolyte solutions
6. Assuring medication accuracy at transitions of care
7. Avoiding catheter and tubing misconnections
8. Single use of injection devices
9. Improved hand hygiene to prevent health care associated infection
10. Follow-up on critical test results
11. Patient falls 
12. Health care-associated infections
13. Central lines
14. Pressure ulcers
15. Response to the deteriorating patient

WHO has also outlined specific World Patient Safety Day 2020 goals for health care leaders to invest in, measure, and improve health worker safety. The goals are intended for health care facilities to address five areas: preventing sharps injuries; reducing work-related stress and burnout; improving the use of personal protective equipment; promoting zero tolerance to violence against health workers; and reporting and analyzing serious safety related incidents.

Leaders, managers, and quality improvement staff in healthcare facilities will benefit from participation in this workshop, specifically Patient Safety Officers, Quality Managers, Infection Control staff, etc. There are no specific requisitions for participation. However, participants should be in a position to improve quality and patient safety processes in their respective organizations.

The workshop will provide a series of one-hour didactic lectures combined with brief table top exercises to demonstrate use of concepts, methods and tools.